1. Our Commitment

We want you to feel confident when shopping with 5ElementsLink. Our products include natural gemstone beads, silver findings, freeform pieces, carvings, and DIY bracelet kits. Because natural stones are unique, we provide clear product photos, product details, and exact item photos for gemstone items priced at $10 or above.

If you need help before ordering, you can contact us at 5elementslink@gmail.com. We are happy to help you understand product details, stone variations, hole positions, silver findings, or DIY component matching before you place an order.

2. 14-Day Easy Returns

We accept returns within 14 days of delivery for unused items in their original condition. To request a return, please contact us at 5elementslink@gmail.com with your order number before sending anything back.

  • Items must be unused and in their original condition.
  • All included components, packaging, and accessories should be returned together where applicable.
  • Returns must be requested within 14 days of delivery.
  • Please do not send items back without contacting us first, so we can provide the correct return instructions.

3. Return Shipping

For change-of-mind returns or non-defective returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method, because we cannot process a refund if the returned package is lost before it reaches us.

If the item arrives damaged, incorrect, or significantly different from the listing, please contact us with photos and your order number. In those cases, we will help resolve the issue according to the situation.

4. Natural Stone Variations

Natural stones may show variations in color, pattern, texture, clarity, inclusions, size, and shape. These natural variations are part of the character of gemstone materials and are not considered defects by themselves.

  • $10+ Exact Item Photos: For gemstone items priced at $10 or above, you receive the exact piece shown in the photos. Minor color differences may still occur due to screen settings or lighting.
  • Under $10 Quality Match: For gemstone items under $10, we select a piece from the same variety, quality grade, and size shown in the photos. Natural differences in pattern, texture, and color may occur.

5. Silver Findings & DIY Components

Silver findings and DIY components may include minor handmade polishing marks or natural finishing variations. These details do not affect normal use and are not considered defects by themselves. If an item is structurally damaged, incorrect, or not usable for its intended purpose, please contact us with photos.

6. Custom 3D-Printed Eco Box

Each order includes a custom-fit storage box, 3D-printed with eco-friendly PLA material. The inner grooves are designed around the actual beads, silver findings, tags, and DIY components in your order, helping keep your items organized and reducing unnecessary movement during transit.

Because the storage box is customized for your order combination, it should be returned together with the order items when applicable. Minor surface marks or printing texture that do not affect storage and protection are normal for 3D-printed items.

7. Order Issues

If your order arrives damaged, incorrect, missing components, or significantly different from the listing, please contact us at 5elementslink@gmail.com within 7 days of delivery when possible. Please include your order number and clear photos of the item, packaging, and issue.

Depending on the situation, we may offer a replacement, refund, partial refund, store credit, or another reasonable solution. We will review each case based on the product, photos, order details, and applicable consumer rights.

8. Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, incorrect, or significantly different from the listing:

  • Used, worn, altered, damaged after delivery, or incomplete items.
  • DIY kits or component sets with missing pieces.
  • Items returned without prior contact or without enough information to identify the order.
  • Items that cannot be resold due to hygiene, condition, or missing components.

9. Return Process

  1. Contact Us: Email 5elementslink@gmail.com with your order number and reason for return.
  2. Return Instructions: We will review your request and provide the return address and instructions if the return is eligible.
  3. Ship It Back: Pack the item carefully and use a trackable shipping method.
  4. Inspection: After receiving the return, we will inspect the item and confirm whether it meets the return conditions.
  5. Resolution: If approved, we will process the refund or agreed solution.

10. Refund Processing Time

After receiving and inspecting an approved return, we will issue the refund to your original payment method within 3–5 working days. Your bank, PayPal, card issuer, or payment provider may need additional time to post the funds to your account.

11. Contact Us

If you have questions about returns, refunds, exchanges, or order issues, please contact us at: 5elementslink@gmail.com