Last Updated: June 15, 2026

1. About Us

Our website is: https://5elementslink.com

Contact email: 5elementslink@gmail.com

2. Information We Collect and Legal Bases for Processing

We collect the following information based on different business scenarios. Each data collection activity has a legal basis, as detailed below:

  • Order Information: We collect information needed to process and ship your order, including your name, shipping address, email address, phone number, purchased products, payment method, transaction status, and limited payment records provided by payment processors. We do not store full credit card numbers, CVV codes, or card expiration details. The legal basis is the performance of a contract.
  • Account Information: We may collect your username, email address, encrypted password, saved addresses, and account activity. The legal basis is the performance of a contract.
  • Browsing and Analytics Data: We may collect shopping cart items, product browsing history, website interactions, device information, approximate location, cookie identifiers, and advertising identifiers through cookies and similar technologies. This helps us improve website performance, measure ads, and understand how visitors use our site. The legal basis may be legitimate interest or consent where required.
  • Comments and Submitted Content: If you submit comments, design stories, photos, reviews, or other content, we may collect the submitted content, name, email address, and related media files. The legal basis is your consent and our legitimate interest in operating community features.
  • Marketing-Related Information: If you subscribe or give consent where required, we may use your email preferences, browsing activity, and cookie-based identifiers to send marketing emails, measure advertising performance, and show relevant ads or remarketing campaigns.

(Legal Basis: GDPR Article 6 and applicable privacy laws)

3. How We Use Your Information

  • Process and complete your order, including payment, shipping, delivery, and custom 3D-printed storage boxes based on your order items.
  • Provide customer support and respond to questions about products, orders, shipping, returns, and account issues.
  • Personalize your shopping experience and recommend suitable products, designs, or content.
  • Send marketing emails if you subscribe or consent, including product launches, promotions, and design content. You can unsubscribe at any time.
  • Measure website performance, advertising effectiveness, conversion events, and user experience.
  • Detect and prevent fraud, spam, abuse, unauthorized access, and other security risks.
  • Fulfill legal, tax, accounting, compliance, and regulatory obligations.

4. Cookies, Google Analytics, and Advertising

We use cookies and similar technologies to operate our website, remember cart activity, analyze traffic, measure advertising performance, and improve your shopping experience.

We may use Google Analytics, Google Ads, Google Search Console, Microsoft Clarity, and similar tools. These services may collect information such as page views, clicks, device information, approximate location, cookie identifiers, and conversion events.

If Google Analytics Advertising Features or remarketing are enabled, Google and other third-party vendors may use first-party cookies and third-party cookies together to help us measure ads, understand audiences, and show more relevant advertising.

Visitors can manage cookie preferences through our cookie banner, browser settings, Google Ads Settings, and Google Analytics opt-out tools where available.

5. Payment Processing

We process payments through third-party payment providers, such as PayPal, credit card processors, Google Pay, and Apple Pay. Payment information is encrypted and processed by those providers. We do not store full credit card numbers, CVV codes, or card expiration details on our servers.

(Legal Basis: PCI DSS Requirement 3.2 and applicable payment security rules)

6. Cross-Border Data Transfer

Because we sell and ship internationally, your information may be processed in countries other than your own. We use service providers such as hosting, payment, analytics, advertising, email, and logistics partners to operate our store.

  • For EU user data, we use appropriate safeguards where required, such as Standard Contractual Clauses or equivalent legal mechanisms.
  • We use reasonable technical and organizational measures to protect personal data during transfer and processing.

(Legal Basis: GDPR Articles 44-49)

7. Data Breach Notification

If a data breach occurs and we are required by law to notify users or regulators, we will do so within the required legal timeframe. We will also take reasonable steps to investigate, reduce risk, and protect affected users.

8. Children’s Privacy Protection

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. For users in the EEA or UK, we do not knowingly collect personal information from children under the applicable age of digital consent without parental consent.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

(Legal Basis: U.S. COPPA, GDPR Article 8, and applicable children’s privacy laws)

9. Marketing Email Unsubscription Rules

After subscribing to marketing emails, you can unsubscribe through the “Unsubscribe” link at the bottom of each email, or contact us at 5elementslink@gmail.com. After receiving your unsubscribe request, we will stop sending marketing emails as soon as reasonably possible and retain only the information needed to confirm your opt-out status.

10. Privacy Rights You Enjoy

10.1 EU Users (GDPR Rights)

You have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data, subject to legal retention requirements.
  • Object to or restrict certain processing of your personal data.
  • Withdraw consent at any time where processing is based on consent.
  • Request a copy of your personal data in a structured, commonly used, machine-readable format.
  • File a complaint with a relevant data protection authority.
10.2 California (USA) Users (CCPA/CPRA Rights)

If you are a user in California, USA, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request disclosure, correction, deletion, and opt-out of certain data sharing.

We do not sell personal information for money. However, certain advertising, analytics, and remarketing cookies may be considered “sharing” personal information under California privacy laws. California users may opt out of such sharing through our “Do Not Sell or Share” cookie control where available, or by contacting us at 5elementslink@gmail.com.

Instructions for Exercising Rights
  • To exercise the above rights, please contact us at 5elementslink@gmail.com.
  • We will respond within the timeframe required by applicable law. For special or complex cases, the response period may be extended where permitted by law.
  • To protect your data, we may ask you to verify your identity, such as by providing your order number or registered email address.

(Legal Basis: GDPR Articles 15-20, CCPA/CPRA, and applicable privacy laws)

11. Data Retention Period

We retain your information only for as long as needed for the purpose of data use, legal compliance, accounting, dispute resolution, security, and customer service, including the following periods where applicable:

  • Order Data: Retained for a period needed for tax, accounting, after-sales service, fraud prevention, and legal recordkeeping.
  • Account Data: Retained while your account is active and deleted or anonymized within a reasonable period after account cancellation, unless legal retention is required.
  • Comments and Submitted Content: Retained for as long as the content remains published, unless you request deletion and deletion is legally and technically possible.
  • Marketing Data: Retained until you unsubscribe or withdraw consent, and then retained only as needed to confirm your opt-out status.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us at: 5elementslink@gmail.com