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    Frequently asked questions

    Q: Is the €10+ item exactly the one in photos?

    A: Absolutely! To guarantee this, we shoot 4 macro-angle photos for every €10+ product (uploaded completely unedited—no color correction/retouching) to show these unique stones accurately and cut misunderstandings.

    You’ll see numeric identifiers in €10+ product links: click one to view the matching stone. Buy that numbered item, and you’ll get the exact photo stone (not a similar-patterned stand-in).

    For items under €10: no numeric identifiers (though 4 photos are included), but those photos show different stones. You’ll get a matching variety/quality/size/price stone, but with minor natural differences in details/patterns/color.

    Note: Color differences may show up across lighting/display devices—thanks for your understanding!

    Q：Why is free shipping only for orders over €199?

    A：We believe everyone—whether in developed or remote areas—deserves equal access to our global natural stone bracelets. To make this fair, we removed the "no free shipping for remote regions" rule entirely.

    Now, free worldwide shipping and tax-free delivery on €199+ orders (no exceptions). Unlike the old €99+ policy (which still charged extra for remote areas), this new threshold helps us cut 50% of unnecessary shipping trips—reducing harm to the planet. We accept losing small orders; protecting Earth is worth it.

    Q：Why no free unreasonable returns?
    A：Natural stones take millions of years to form—each has unique patterns, colors, and even "flaws" (which make them special). To show you exactly what you’ll get, we shoot multiple macro photos for every stone over €10 (and aim to cover all stones someday). This photography costs far more than free returns, but it’s how we guarantee real value.
    Why no free returns? Because it would ruin our photo budget AND create waste (emissions, packaging, energy). Instead, we’d rather minimize your risk of “wrong buys” (via transparent photos) than add to environmental harm.
    Note: If your bracelet is damaged in transit, email photos to 5elementslink@gmail.com—we’ll resolve it quickly.
    Q: Are all your packaging materials 100% eco-friendly?

    A: Yes! Every part of our packaging is 100% eco-friendly—here’s how we walk the talk:

    For each order, we 3D-print custom-fit boxes (with tailored slots for your item) using Bambu Lab’s official PLA eco-material: this material is derived from renewable plant resources (like corn starch), fully compostable (breaks down completely in a short time under compost conditions), and has a far lower carbon footprint during production than traditional packaging materials.

    We top it off with recyclable, biodegradable kraft paper outer boxes—so every layer of your package is 100% recyclable AND biodegradable. It’s our way to honor Earth’s mineral energy, right down to the packaging.

    Q：How do I submit my bracelet design to 5ElementsLink?
    A：Follow 3 simple steps:
    • Write a short design story for your bracelet.
    • Take 5+ clear photos of the bracelet.
    • Email to 5elementslink@gmail.com.
      Approved designs earn 15% cashback on orders. Rules: 100% original work, sharp photos, and materials must be from 5ElementsLink.
    Q：Can beginners join the designer community?

    A：Absolutely! Our global community welcomes all stone lovers (not just professionals). Email your bracelet designs, once approved, earn 15% cashback on your original order total, and watch your creations “bloom on wrists worldwide.”

    Q：What perks come with “Pro Status” besides the contest?
    A：Reach 5+ published bracelet designs to unlock “Pro Status” and get these extra benefits:
    • Entry to the monthly “Popular Star” contest.
    • Priority review for new bracelet design submissions.
    • First access to our latest natural gemstone collections.
    Q：How does the “Popular Star” contest work?
    A：- Who qualifies? Users with 5+ published bracelet designs (automatically become “Pro” and join the contest).
    • Selection process: The system tracks blog post comments on all Pro users’ designs monthly. On the 1st day of each month , it automatically selects the design with the most comments (winning designs cannot re-enter the contest to claim prizes repeatedly).
    • Notification: We will send an email to the winner directly to inform them of the result.
    • Prize: A natural gemstone bundle worth €500+ to support your next bracelet creation.
    Q: What’s your official company name and address?

    A：Company Name：BLUE STAR TRADING LIMITED ；Address：RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK .

    Why We Do Free Worldwide Shipping

    We believe everyone—developed or less developed areas—deserves equal shopping rights. Our natural stones come from all over the globe, so we should share them fairly.That’s why we dropped “no free shipping for remote areas” for good. Now, free worldwide shipping and tax-free delivery on €199+ orders—no exceptions.Unlike before (€99+ plus shipping), this cuts your costs and cuts down on 50% of those extra shipping trips that hurt our planet. We might lose small orders, but helping the planet? Worth it.

    Why We Shoot Every Stone (No Free Unreasoned Returns)

    Natural stones take millions of years to form—each has unique patterns, colors, even “flaws” (which make them special).So we shoot multiple macro angles for every stone over €10 (aiming to cover all someday) — to show you exactly what you’ll get.Shooting costs a lot (way more than free returns), but it’s the right way to give you real value.Why no free returns? It’d break our photo budget, plus create waste (emissions, packaging, energy). We’d rather cut your “wrong buy” risk than add waste.Shop thoughtfully—let’s keep unique stones with people who love them. If damaged in shipping: email photos to 5elementslink@gmail.com, we’ll fix it fast.

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